At Genesis Gardens, we strive to provide high-quality seeds and ensure customer satisfaction. We understand that sometimes situations may arise where you may need to request a refund or return. To facilitate a smooth process, we have established the following refund and return policy for seeds:
- Quality Assurance: We take great care to maintain the quality and viability of our seeds. All our seeds undergo rigorous testing and meet industry standards before they are packaged and shipped. However, due to the nature of seeds and their dependency on external factors, such as storage conditions and planting techniques, we cannot guarantee germination or growth success.
- Refund Policy: a. Unopened Seed Packets: If you receive unopened seed packets and are unsatisfied with your purchase, you may request a refund within [X days] from the date of delivery. Please ensure that the seed packets remain unopened and in their original packaging. Upon receiving the returned item, we will issue a refund for the cost of the seeds, excluding any shipping charges.
b. Opened Seed Packets: We do not offer refunds for opened seed packets. Once the packaging has been opened, we cannot guarantee the viability or quality of the seeds due to potential contamination or improper storage.
- Return Policy: a. Damaged or Defective Seeds: If you receive damaged or defective seed packets, please contact our customer support within 7 days of delivery, providing details and, if possible, photographic evidence of the issue. We will assess the situation and, if deemed necessary, arrange for the return of the damaged or defective seeds. We will either replace the seeds or issue a refund, including any shipping charges incurred.
b. Shipping Errors: In the event that we ship the wrong seed varieties or quantities, please notify us within 7 days of delivery. We will arrange for the return of the incorrect items and ship the correct seeds to you at no additional cost.
- Exchanges: We do not offer exchanges for seeds. If you require different seed varieties, we recommend placing a new order for the desired seeds and following the refund process for any unwanted items.
- Return Procedure: To initiate a refund or return, please contact our customer support team at info@genesis-gardens.co.uk. Provide your order number, a description of the issue, and any supporting evidence. Our team will guide you through the process and provide you with the necessary instructions for returning the items.
- Conditions for Refund/Return Eligibility: To be eligible for a refund or return, please ensure the following conditions are met:
- The refund or return request is made within the specified timeframes mentioned above.
- Unopened seed packets are returned in their original packaging.
- Damaged or defective seed packets are reported with supporting evidence.
- The return shipping costs, if applicable, are the responsibility of the customer unless the return is due to shipping errors or defective products.
Please note that our refund and return policy is subject to change without prior notice. We encourage you to review this policy before making a purchase.
If you have any further questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.